i have winxp professional and for no reason the cpu went to blue screen. especially when im about to do something and shutting down my pc. it keep saying error has occured and beigin to dump physical memeory. what seem to be the problem??? no virus as far as im concern everything has been updated on my pc's and the problem still persist.

any solution?

thanx! :furious:

I presume you have SP1 installed. What exactly does the error say? Does it always happen when you shut down or just sometimes?


Roger

sp1 as in service pack1 fo xp professional? i download it already but did not install it. you think thats the problem for blue screen??? my pc mouse froze and somtimes the blue screen appear.

suggestion?

thanx

When XP finds a driver or software running that is causing problems, it will try to either disable the driver, or stop the application. It does this by shutting down and restarting.

The following programs should be removed or update.
Easy CD Creator
Direct CD
GO Back,
Norton Utilities
Zone Alarm
AOL6 or before tend not to work.

Once you have removed or update all of these things, run Scandisk and defrag go to My Computer/right click Local disk(C)/click properties/ Tools/ (Disable any anti virus you have running in auto protect mode i.e. NORTON, before you run defrag or scandisk)

Reboot.

Place XP cd in the CDROM drive and select "install XP" then select "upgrade" this will replace your system files with new versions but preserve your data.

Hope this helps.