Is it true they cannot exchange this ?

Ive read the documents it does not mention anywhere... but a freind advises that currys only exchange if there are more than 6 dead pixels!!

I find it stupid..

I only had this laptop for a day and ive only switched it on once to find the dead pixel.

I will try push stuff tommorow since the laptop is being flown abroad. I know i cannot get anotehr same model as i purchased the last one in stock.

I will try push for a newer spec as a bit of compo..

DJ

any one have any views of what can be done and IF i am entitled for a full refund?? I heard id be lucky to get that even from there own customer services!!!

i find it a complete rip off and its really unfair...

Any views commetns appreciated

DJ

That's the problem with LCD screens.

You have to check with the warranty supplier and or manufacturer.

Some will only exchange if there are more than a certain number of dead pixels, a certain distance apart, whether the pixel is on or off, and what colour it is, red, green or blue. Yes it sucks.

That is because manufacturing techniques were rudimentary. They are slowly getting better.

It may not help you much, but take this as a hard lesson learnt.

Check before you buy.

in that case

ill take a refund for it..

what a ***** they are..

DJ

i had a prob with curry's a few years ago, kicked up a fuss and basically they just had me removed from there store. i had paid for the 4+1 year guarentee, but because it was in the first year i.e. the +1 year my exchange guarentee didn't cover the fault on my compaq presario **** box computer that never worked right (i am not bitter)

strangely enough, they soon changed there minds when i got the press invoilved and also threatened them with being sued for assault, as they had removed me 'with force'.

the moral of this story is f**k dixons and curry's, their customer services is poo. get the papers involved and they will back down

No, the moral of the story is not to listen to you.

This case has nothing to do with the store.

It's a manufacturers warranty, not the stores.

Wait a sec. I am a manager of a very large retail store, and we do sell LCD screens. I think almost any place you buy something will give you a certain amount of time to return something. There may be a restocking fee, but that is fair. He knew that when he bought it. Customer satisfaction is the first priority of any retail store. If he just bought the laptop today then he is almost defiantly entitled to a refund.

Originally posted by gratefulme
Customer satisfaction is the first priority of any retail store.

Actually, profit is.

You really need to read up on your consumer laws or Fair Trading or whatever it is you have in your country.

If the goods aren't faulty, then they legally don't have to. If the manufacturer doesn't classify dead pixels as faulty, then the store won't.

Most places may as a goodwill gesture, but they aren't required to by law.

Again, he needs to check with the store.

If they do, great, if not, why don't you give him a refund?

I know this advice is no good to you with regards currys but in future try Staples or Argos,both have no fuss return policys,thats what i did would NEVER buy anything from the DIXONS group
Stamping down on prices my arse

Argy

got exchange:d

no more dead pixel:)

took me more than an hour though!!

DJ

First of all glad you got your exchange.

Insomniac, I never said they legally had to. What you have to understand is, that the store while trying to make a profit, is also trying to make sure that this person, as a customer will return to spend their money again. I have many times taken a return knowing I was going to lose several hundred dollars, because I know that this person will feel comfortable spending there money with me next time. I'm not going to say all stores opperate this way, but I'm sure most do.

Originally posted by gratefulme
If he just bought the laptop today then he is almost defiantly entitled to a refund.

Your words not mine.

Notice the words entitled. Entitled means the right to something.

Please stop preaching to me this corporate crud. I used to learn and teach it and it makes me feel like throwing up.

Anyway, the main thing is he got it exchanged and is happy, therefore anything else is really irrelevant.

"It's a manufacturers warranty, not the stores"

NOT TRUE- the store must contact the manufacturer themselves, not the customer, had probems with b&q and dbs with this!

regards

should have got a refund or swap within 14 days anyway.statutory right.pixel degridation is not an issue on a new laptop,its only usually after a certain period of time,say up to 14 days.

What a load of cr@p and why is this thread still going?

Thanks for that attorney Johnnie Cochran and the dream team.

Forget it guys. He obviously doesn't want to know why he is wrong.

get a life m8.are we here to help or just s**t each other.if u want to be a self opiniated t**t thats your prob.some of us here try helping each other as you do on occasions,which is appreciated by most.but when you come out with all your aggro and scitiscisms you make yourself look like a sad egotistical person with little else to do except try to belittle people with your nonscence posts.get a grip of reality m8 before someone maybe gets a grip of you.thats it and good night.i'm usually so placid you know.