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View Full Version : MSN Messenger Remote Assistance
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alkatrazz3 Nov 13, 2005, 02:30 AM I'm trying to help a friend thru msn messenger remote assistance. I can send a request and it comes back declined even though he didn't decline it. When he tries sending me a request, i never get it and it tells him that he needs to update to the latest messenger which he got (Version 7.5 Built 7.5.0311). Any inputs are greatly appreciated. alk Nuttapper Nov 13, 2005, 04:52 AM maybe a firewall blocking the access ? alkatrazz3 Nov 13, 2005, 01:51 PM I have full access granted for msnmessenger on my end. his computer didn't have a firewall. we couldn't even find the windows firewall on his system. he purchased it about 6 months ago. Nuttapper Nov 13, 2005, 04:19 PM what operating system is your friend running ? if its windows Xp go to Start > All programs > Accessories > system tools > security centre check the fire wall setting in there also what Virus protection is he using, some have a built in firewall alkatrazz3 Nov 13, 2005, 07:06 PM his doesn't show security center. he's got xp home. could it be missing the sp1 and 2. he just did a full system restore yesterday. he's got norton but it's not hooked up yet. Nuttapper Nov 13, 2005, 07:13 PM Hmm i dont use the home version, so have never seen it, however, I would think it should still have the security centre available ? can you do a search for it in windows help ? what norton does he have and has it ben installed ? even prior to the sys restore ? alkatrazz3 Nov 13, 2005, 08:04 PM he's got norton's antivirus 2004. i came preinstalled on his puter. i have several puters in my house with xp home and xp pro and both have the security center. on his is missing. i had him read everything and security center wasn't there. Nuttapper Nov 14, 2005, 01:49 PM If the windows firewall is installed and working, this may be the problem ? there seems to be something else wrong though really if he is missing the security centre.. chandler68 Nov 14, 2005, 08:48 PM Security centre will be installed with SP2, as will the firewall. colin. alkatrazz3 Nov 14, 2005, 11:27 PM it was the sp2. installed it and now works like a charm. thanx to everyone for their help. alkatrazz2 Insomniac Nov 14, 2005, 11:32 PM Security centre will be installed with SP2, as will the firewall. Not correct. XP already includes a built-in firewall without any Service Packs. SP2 installs the Security Center, and upgrades and enables the firewall. |