Hello,
my name is eileen.
i have a problem...well several, really.
my pc hasn't been working properly, cannot use any cds, or floppies, floppies has a box come up with incorrect function.
i bought my pc from novatech, its winowsxp home, and had several programs loaded, I kept phoning them and they told me to reformat the drive, take all my data off, which was impossible, as the hardware did not work.
several months later i found someone to do this for me. he reinstalled windows xp, then updated the criticals from microsoft, he downloaded norton (upgrade) security 2006, onto his laptop cd, then he put norton onto my pc. (he also downloaded new drivers, but i can't remember in what order he did that bit) the next cd in my pc stopped working, uninstalled norton, and everything was then working again, dvd,cd/rw and floppy. reinstalled norton and it all stopped working again. he is coming round again when he has time maybe tomorrow evening? and i would like to know if there is anything i can tell him which might be of help.
thanking you for any help you may be able to give us.
one more thing the cds we insert, show up as empty, i know they are not. thank you, eileen. from the isle of wight.

Ask him to take Norton off for you, your going to have to visit the symantic web site to get the removal tool, for a full and proper uninstallation.

Norton is greatly over estimated IMHO, its a huge bloatware program.

Panda Titanium or Kaspersky are both very good (IMHO) and not resource hungry either

Ask him to take Norton off for you, your going to have to visit the symantic web site to get the removal tool, for a full and proper uninstallation.

Norton is greatly over estimated IMHO, its a huge bloatware program.

Panda Titanium or Kaspersky are both very good (IMHO) and not resource hungry either



Many thanks for your reply, I will certainly ask Mark to do that for me.
Sorry but I've never asked any questions, or tried sites like this before, so a bit puzzled as what to do, hope I'm supposed to have replied in 'quote'?

Doing this again!! To: NUTTAPPER,
As you may be aware by now, I have never asked any questions on any sites like this before and I'm a bit stumped as what to do next...But I do appreciate your response, I will tell Mark what you have said, about uninstalling Norton and getting the proper tool from their web-site to do this. Thank you. Eileen.

Doing this again!! To: NUTTAPPER,
As you may be aware by now, I have never asked any questions on any sites like this before and I'm a bit stumped as what to do next...But I do appreciate your response, I will tell Mark what you have said, about uninstalling Norton and getting the proper tool from their web-site to do this. Thank you. Eileen.

Np, thanks for the feed back, you have already answered you own question within your first post I think, when you removed Norton everything started to work again, so it appears your PC's software may have a conflict with the Norton product, not unusual IMHO.

your reply in quotes was okay, sometimes very useful if your quoting a post a long way back in a thread, or if you want to aim at something specific, if you dont want to ask a further question on your issue, and its just a case of saying thanks or gonna try that cheers, then please do not expect a reply (said v nicely) until you have some thing more to add or an update to give, when Mark has done what you have said, and has tried anoth AV post back and let us know what the outcome was..

BTW.. if you use CAPITALS, your seen to be SHOUTING :director: at someone, so best to keep in lower case most of the time :tup:

Regards