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Old Sep 22, 2011, 11:23 AM
Groorngop Groorngop is offline
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Join Date: Sep 2011
Location: United States
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Default MS Bluetooth Notebook Mouse 5000 not working

Hi durden

I have the ACER aspire 4820T that comes with bluetooth inbuilt. I have the Microsoft [url=***********.best-bluetooth-mouse.com/]bluetooth mouse 5000. I have always been using it with no problems. Suddenly it stopped working.

As usual, I thought I can just re-installing it by using the pairing function under the bluetooth panel "Add a device". Best part is the wizard just keeps going and never stops. My mouse is already in pairing mode.

Next check under devices/printers and believe it or not, it appears as indicated. However under the bluetooth control panel (Show Bluetooth devices), no mouse. In the devices & printers panel, the mouse shows up.

I cannot use the mouse or do a manual installation.

I have also tried to upgrade the drivers for the bluetooth and still not working. Tried the mouse with another computer and no problem. Can anybody advise how to do a reset of the bluetooth module or settings?

Short of a complete reinstallation of win 7 (which I hope to avoid just for one mouse), I have run out of ideas.

Hope somebody can render any insight as to how to resolve the issue.

Durden, did you contact Acer support about this? I tried to but they just blame the mouse and software? Any luck on your side?

Thanks for reading.