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  #1  
Old Apr 23, 2003, 10:09 AM
sssjk sssjk is offline
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Default Norton Antivirus 2003 install not working...

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I currently have Norton Antivirus 2002 on my computer. My subscribtion service end at the end of April so I went a bought a copy of Norton Antivirus 2003.

I First Unistalled NAV 2002 using the "add remove programs", I then rebooted and installed NAV 2003, again rebooted. But for some reason my subscription date still says 4/30/02.

I unstalled everything including deleting the symantec folder....but still no luck

Did i do something wrong.

Thanks for your help.
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  #2  
Old Apr 23, 2003, 10:25 AM
green_blade green_blade is offline
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I have seen numerous problems in the past when it comes to uninstalling Norton. As you have a full version of 2003, have you tried installing over the top ?

If you still want to go down the uninstall route, as well as deleting the folders, you will have to delete all references to Norton and Symantec from within registry using regedit.
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  #3  
Old Apr 23, 2003, 11:36 AM
sssjk sssjk is offline
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I first installed over the top and thats when i had the problem. I unistalled after that and i still have the same problem....how do i know hwere everything is in the registry?

is there something i can download that will remove all of it?

any help would be appreciated

thanks
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  #4  
Old Apr 23, 2003, 11:38 AM
duffy90210 duffy90210 is offline
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Search the Symantec site, they have this tool that allows total removal of NAV, so that you may start fresh, I have seen it posted here but I havent got time to search through, so try searching this and the network/security section.

HTH
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  #5  
Old Apr 23, 2003, 11:51 AM
gooner gooner is offline
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@ Duffy and sssjk, it is ********service1.symantec.com/SUPPORT/nav.nsf/949e46314f0916a0852565d00073bbfd/33497f6e8a319ece88256ace0076cc02/
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  #6  
Old Apr 23, 2003, 12:48 PM
sssjk sssjk is offline
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Quote:
[i]Originally posted by gooner [/i]
[B]@ Duffy and sssjk, it is ********service1.symantec.com/SUPPORT/nav.nsf/949e46314f0916a0852565d00073bbfd/33497f6e8a319ece88256ace0076cc02/ [/B]
thanks, i'll give that a go when i get home from work.
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