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Old Jul 12, 2005, 07:12 AM
dxcollaz5 dxcollaz5 is offline
Join Date: Jul 2005
Posts: 1
Default fix for xp driver dvd/cd rom drive c2202

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I was having problem trying to get Toshiba sd-c2202 dvd/cdrom to work. I have comaq presario 1692 with xp upgrade from win 98. The driver would not load and had a heck of a time trying to find an answer. No matter what I tried, error code 39 would be shown and have the yellow exclamation point. I received a resolution to try from Toshiba. It is a link to microsoft for a fix that included error 39. When I read the microsoft fix, it wasn't my exact problem but thought to try it, even though I am uncomfortable messing with the registry. The good news is it was easy and resolved the issue. As a note, I only had to delete the lower filter and my sequence was to do the fix, uninstall the dvd, then restart and pnp loaded the dvd and all was good. The only other thing I had to do was upgrade media player and download mpeg-2 codec to play dvd's. All is perfect.

I also received another possible fix from Toshiba which I didn't try since I was up and running. I'll list it in case the first fix doesn't work.

Fix that worked for me:


If you have a conflict with the CD/DVD Drive and the Error Code is 19, 31,
39 or 41 then go to the following Microsoft web site and follow the


Second fix that I didn't have to try:

Toshiba's CD-ROM and DVD-ROM drives do not require any unique device
drivers for Windows '95/'98/2000/XP/NT. After installing your drive and
re-booting, your system should recognize your CD-ROM or DVD-ROM. Win
'95/'98/2000/XP/NT Operating Systems support all Toshiba ATAPI CD-ROM and
DVD-ROM drives natively.

You might try forcing windows to re-detect the devices and reload the
drivers. If there was a controller problem, that may fix it. You will need
to go to the Device Manager and open the DVD\CD-ROM Drives listing. You will
Right click on the CD/DVD Drive (And any others) and select 'Un-install'
from the Drop-Down Menu. Next you will need to open the IDE ATA\ATAPI
Controllers listing. You will need to right click on the Bus Master IDE
Controller (there will be 3 choices under the controllers listing: Primary,
Secondary and a 3rd choice, choose the 3rd choice) and select 'Un-install'
from the drop down menu. You will be prompted to re-boot, so do so. It will
need to re-detect the devices and will take longer to boot. Once it finishes
it will prompt for a second reboot. After that finishes, try the drive

Here is the link to download some drivers: which may help, but relate to
your manufacture

Old Sep 13, 2005, 10:28 PM
fharmon fharmon is offline
Join Date: Sep 2005
Posts: 1
Default Thanks to dxcollaz5

Just joined the forum to say thanks for the tip you provided on editing the registry. I too was able to fix my problem. My DVDs disappeared after trying to shutdown my computer manually after it froze on trying to close Roxio DVD Drag/Drop application.
Old Sep 14, 2005, 06:50 PM
chandler68 chandler68 is offline
Join Date: Dec 2000
Location: england
Posts: 977

Its a common prob with CD ROM's disapearing in XP.

Fix is-

Method 1: Remove Registry Entry
WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
1. Click Start, and then click Run.
2. In the Open box, type regedit, and then click OK.
3. Locate the following registry subkey:
4. On the File menu, click Export.
5. In the File name box, type savedkey, and then click Save.
6. Click the REG_MULTI_SZ data type UpperFilters, and then click Delete on the Edit menu. When you are prompted to confirm the deletion, click Yes. NOTE: If this data type is missing, continue to the next method.
7. Click the REG_MULTI_SZ data type LowerFilters, and then click Delete on the Edit menu. When you are prompted to confirm the deletion, click Yes.
8. Quit the Registry Editor, and then restart the computer.
Method 2: Replace Existing Driver
1. Click Start, and then click Control Panel.
2. If Control Panel is in Category view, click Performance and Maintenance, and then click System.


If Control Panel is in Classic view, double-click System.
3. On the Hardware tab, click Device Manager.
4. Click the drive with the question mark next to it.
5. On the Action menu, click Uninstall. When you are prompted to confirm the removal, click OK.
6. Repeat steps 4 through 5 for any other drives with question marks.
7. On the Action menu, click Scan for hardware changes.

Old May 26, 2006, 09:02 AM
beecee beecee is offline
Join Date: May 2006
Posts: 1
Default None of those fixes work for me...

Hi everyone,

On my Sony VAIO (Windows XP Home), every once in a while (particularly when playing copied DVDs or home-burned CDs) my computer crashes and the CD/DVD/CD-RW drive disappears completely. Sometimes I've been able to either reset the BIOS or reinstall the OS from the VAIO back-up discs and that has solved it, but sometimes not, e.g. when it disappears from My Computer, controllers disappear from Device Manager, Disappears from BIOS, has no power going to it. It's as if it's not even there.

The past two times I was unable to fix it, I've sent it in for repairs as it was under warranty. They mentioned something vague about the motherboard and on the second time replaced it with a brand new one. It's been fine since then (around a year and a half) but lo, now it's happened again, and it's no longer under warranty.

Does anyone have any idea of anything I can do? I've tried removing the filters from the registry, redetecting the IDE/ATAPI controllers (all the ones that appear), running RegSupreme on 'agressive', resetting the BIOS to default settings, everything I can think of or find on forums.

Any ideas what the repair people would have done when I sent it to them in the past?

Thanks so much,


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