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CD-ROM Access Is Missing and Messages Cite Error Code 31, Code 32, Code 19, or Code 39 After You Remove Easy CD Creator or other burning applications in Windows XP
The information in this article applies to:
Microsoft Windows XP Home Edition
Microsoft Windows XP Professional
This article was previously published under Q314060
IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986 <********support.microsoft.com/default.aspx?scid=kb;EN-US;256986> Description of the Microsoft Windows Registry
For a Microsoft Windows 2000 version of this article, see 270008 <********support.microsoft.com/default.aspx?scid=kb;EN-US;270008>.
SYMPTOMS
After you remove either compact disc (CD) recording software or other software from your computer, your computer may exhibit the following behavior:
In My Computer, there is no access to your CD-ROMs.
In Device Manager, the following error message appears in connection with any CD-ROM device that is part of your computer system:
The device is not working properly because Windows cannot load the drivers required for this device (Code 31).
Device Manager displays the following error message:
A driver for this device was not required, and has been disabled (Code 32 or Code 31). You may also receive an error Code 39 message that indicates that the driver is corrupted.
Device Manager displays the following error Code 19 message, which means that the registry returned some unknown result:
Your registry might be corrupted. (Code 19)
You may also receive the following error message:
Windows successfully loaded the device driver for this hardware but cannot find the hardware device. (Code 41)
RESOLUTION
WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
To resolve this behavior, follow these steps:
Start Registry Editor (Regedt32.exe).
Locate the UpperFilters value under the following key in the registry:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
On the Edit menu, click Delete, and then click OK.
Locate the LowerFilters value under the same key in the registry:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
On the Edit menu, click Delete, and then click OK.
Quit Registry Editor.NOTE: After you remove the Upperfilters value and the Lowerfilters value, if you notice lost functionality in a particular program, such as CD recording software, you may need to reinstall that software. If the problem recurs, consult with the software vendor for assistance.
Restart your computer.
STATUS
This is a known issue that can occur when you remove Easy CD Creator version 5.01 or earlier or DirectCD version 3.01c or earlier. This issue may also occur with Easy CD Creator version 5.01 and with DirectCD 3.01d or later.
MORE INFORMATION
There may be other third-party CD-writing software products that exhibit similar behavior. Some or all of the troubleshooting steps in this article might apply if such a product also adds entries under the UpperFilters or LowerFilters value in the registry, either by adding its own filter drivers or by removing the registry keys and values outlined in this article that begin with:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
WARNING: Make sure that you perform a backup of your registry before making any changes. The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Also See
CD-ROM Drive or DVD-ROM Drive Missing After You Install Windows XP
The information in this article applies to:
Microsoft Windows XP Professional
Microsoft Windows XP Home Edition
This article was previously published under Q320553
IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986 <********support.microsoft.com/default.aspx?scid=kb;EN-US;256986> Description of the Microsoft Windows Registry
SYMPTOMS
After you install Microsoft Windows XP, the CD-ROM drive, the DVD-ROM drive, or CD-ROM R/W drive may not be visible in the My Computer window. Additionally, there may be question marks on the devices that are listed under CD-ROM drives in Device Manager.
CAUSE
An incorrect device driver was installed for the CD-ROM device.
RESOLUTION
To resolve this behavior, use the following methods in the order in which they are presented.
Method 1: Remove Registry Entry
WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
Click Start, and then click Run.
In the Open box, type regedit, and then click OK.
Locate the following registry subkey:
HKEY_LOCAL_MACHINE/System/Curretcontrolset/Control/Class/{4d36e965-e325-11ce-bfc1-08002be10318}
On the File menu, click Export.
In the File name box, type savedkey, and then click Save.
Click the REG_MULTI_SZ data type UpperFilters, and then click Delete on the Edit menu. When you are prompted to confirm the deletion, click Yes. NOTE: If this data type is missing, continue to the next method.
Click the REG_MULTI_SZ data type LowerFilters, and then click Delete on the Edit menu. When you are prompted to confirm the deletion, click Yes.
Quit the Registry Editor, and then restart the computer.
Method 2: Replace Existing Driver
Click Start, and then click Control Panel.
If Control Panel is in Category view, click Performance and Maintenance, and then click System.
-or-
If Control Panel is in Classic view, double-click System.
On the Hardware tab, click Device Manager.
Click the drive with the question mark next to it.
On the Action menu, click Uninstall. When you are prompted to confirm the removal, click OK.
Repeat steps 4 through 5 for any other drives with question marks.
On the Action menu, click Scan for hardware changes.
NOTE: If Windows XP cannot locate the driver for your device, the device may not be supported by Windows XP. To see the list of supported devices, see the most recent Windows Hardware Compatibility List (HCL) at the following Microsoft Web site:
<***********.microsoft.com/hcl/default.asp>
Although Microsoft does not encourage the use of devices that are not on the Hardware Compatibility List, in some cases you can obtain a Windows XP-compatible driver by contacting the device manufacturer directly. For information about how to contact your hardware manufacturer, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:
65416 <********support.microsoft.com/default.aspx?scid=kb;EN-US;65416> Hardware and Software Third-Party Vendor Contact List, A-K
60781 <********support.microsoft.com/default.aspx?scid=kb;EN-US;60781> Hardware and Software Third-Party Vendor Contact List, L-P
60782 <********support.microsoft.com/default.aspx?scid=kb;EN-US;60782> Hardware and Software Third-Party Vendor Contact List, Q-Z
MORE INFORMATION
For additional information about other problems with CD-ROM and DVD-ROM drives in Windows XP, click the article numbers below to view the articles in the Microsoft Knowledge Base:
314060 <********support.microsoft.com/default.aspx?scid=kb;EN-US;314060> CD-ROM Access Is Missing and Messages Cite Error Code 31, Code 32, Code 19, or Code 39 After You Remove Easy CD Creator in Windows XP
315350 <********support.microsoft.com/default.aspx?scid=kb;EN-US;315350> 'Incorrect Function' Error Message When You Access the CD-ROM Drive, DVD-ROM Drive, or CD-RW Drive
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
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