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Old Jun 09, 2002, 09:34 AM
cj83369 cj83369 is offline
Junior Member
Join Date: May 2001
Location: UK
Posts: 14
Default Problem with Norton Anti Virus 2002

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Im having probs doing a full system scan. Im getting the message 'Norton Was unable to scan your cumputer for infections. The virus scan has failed because of a critical error occured during the scan'...I've tried un-installing then re-installing...Any ideas?
Old Jun 10, 2002, 02:26 AM
backup2k1 backup2k1 is offline
Join Date: Apr 2001
Location: england,east sussex,canada
Posts: 1,741

hmmmmm sounds like you deleted a file and nortons might had been using
have you defrag your hard drive that might help m8
other then that not sure what it might be

backup2k1(the name u can trust)
Old Jun 10, 2002, 11:45 PM
uk_trader uk_trader is offline
Join Date: Dec 2001
Location: United Kingdom
Posts: 1,103

I wouldnt think that was the case because reinstalling would have reinstalled the file. To be honest all I can suggest is try another virus scanner for a freeware one. If your using a cracked version or a dodgy serial then norton may have detected this.
Old Jun 11, 2002, 02:35 AM
cj83369 cj83369 is offline
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Join Date: May 2001
Location: UK
Posts: 14

I now know what the problem is: C:\Documents and Settings\MY NAME\Local Settings\Application Data\Microsoft has a two folders called Windows and Wind(small square)ws...The latter is a corrupt folder & Windows wont let me delete it...Any more ideas?? Thanks
Old Jun 11, 2002, 05:06 AM
kasimir the great kasimir the great is offline
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Join Date: Aug 2001
Posts: 286

Drop to DOS, navigate to the folder - try deleting from there. You might have to change the attributes on the folder.
Old Jun 11, 2002, 02:34 PM
cj83369 cj83369 is offline
Junior Member
Join Date: May 2001
Location: UK
Posts: 14

Thanks for reply. I tried it through Dos but cant get beyond c:\documents and settings...I get a message saying too many parametres...I also looked at the Symantec page & followed their instructions but no luck....any more ideas?

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