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Old Jun 20, 2005, 09:59 AM
spritelover spritelover is offline
Join Date: Jun 2005
Location: the moon
Posts: 67
Exclamation norton internet security does not work

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i am having touble with my norton internet security 2005 when i put the cd in the drive it loads up with 3 ops install,browse or exit i click install the cdrom drive starts up then does nothing help me !
Old Jun 20, 2005, 05:09 PM
Irish_Support Irish_Support is offline
Join Date: May 2003
Location: Derry.
Posts: 171

You might want to try to install it in 'safe mode' - when the system is loading keep tapping F12 and this should give you the option for safe mode - install and reboot.
Old Jun 21, 2005, 05:45 PM
spritelover spritelover is offline
Join Date: Jun 2005
Location: the moon
Posts: 67

it will not reconize the cdrom drive in safe mode
Old Jul 05, 2005, 07:42 AM
sbutter sbutter is offline
Junior Member
Join Date: Jul 2005
Posts: 32

Exactly, it wont do anything but diagnosis in Safe Mode... Listen, this is a pretty big issue that Symmantec is having with thier new '05 software. The bug is in the Norton Installer. If you really want to stick with Norton, that's cool, I used to religiously use their stuff; you will need to contact their support and they should supply you with an FTP adress where you can download a new executeable. What I would really reccommend you do is toss that Symmantec software and pickup a copy of Trend Micro PcCillin 2005. It gets great reviews, I love using it, it doesnt make my system feel hella slow like Norton does and the support is very reliable!

If you continue troubleshooting the issue and it doesnt turn out to be the executeable, what you'd probably be looking at is a problem with the setup.ini or perhaps txtsetup.oem... If this truely a retail copy that you went out and bought, it shouldn't be a big deal to get ahold of support, but if its a downloaded copy, pay the $$ to get Trend Micro, I promise it's worth it!!

Good Times...

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