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Old Aug 10, 2005, 09:04 AM
BCampolo BCampolo is offline
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Question Computer will not read either CDRom or CDRW drives

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A few months ago, my Dell running Windows XP stopped recognizing both of my CDRom drives (one of which is a CDRW drive). They do not show up in My Computer, but they do in the Device Manager. There they show that there are problems with the drivers, but I have tried to install the necessary drivers multiple times from the Dell site and the manufacturer's website without success. I am about to just give up and take it into a computer repair store, so I could use any advice you have! Thanks a lot!
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Old Aug 10, 2005, 12:12 PM
handyguy handyguy is offline
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Why not use Restore & return to a time they did work?
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Old Aug 10, 2005, 06:38 PM
Insomniac Insomniac is offline
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HandyGuy, read the post, he said "a few months ago".

I doubt System Restore would work, and if it did, no one wants to return their PC to a few months prior, and that's assuming he has System Restore. (Not that it works well for drive problems anyway!)


BCampolo, this seems to be a common problem with XP and is caused by a corrupt Registry entry.

Try the following,

Start Registry Editor (Start, Run and type in regedit then click O.K)

Locate the UpperFilters value under the following key in the registry:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

On the Edit menu, click Delete, and then click OK.

Locate the LowerFilters value under the same key in the registry:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

On the Edit menu, click Delete, and then click OK.

Quit Registry Editor.

NOTE: After you remove the Upperfilters value and the Lowerfilters value, if you notice lost functionality in a particular program, such as CD recording software, you may need to reinstall that software.


Restart your computer.
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