DVD/CD - Rom drives ???Problem???

[Benny84]

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Hi everyone, I'm Ben and new here. I'm here for some help.
Basically, I have a Toshiba laptop. I went to put a CD in the other day, and nothing happened?!

So I spoke to a friend at work, who has a better knowledge than me on computers and he told me to check out the Device manager.

So I looked up DVD/CD Rom Drives, and it had a little exclamation mark beside it?!

And it also says the following:

"Windows successfully loaded the device driver for this hardware but cannot find the hardware divice (Code 41)

What do I do next?? Your help would be great.
Thanks Ben

[chandler68]

First try deleting the drive in device manager and reboot, this will reinstall them.

Now check if the exclamation mark is still there or not.

If not the drive should now work ok.

If it is still there, you could try removing the drive and reinsert it, as reseating it could now get it to work.

If this does no good, it will need testing, usually this is trying the drive in another comp, but as it is a laptop this is not so easy, this is to prove that either the drive has given up or is ok.

colin.