ECDC upgrade problem

[andymor]

 
I recently bought a new freecom 32x10x40 cd writer. It works ok with supplied software & clone cd. I bought a backup copy of ecdc 5 platinum which doesn't recognise my writer so I went to the roxio site & downloaded the 5.1 upgrade. When I try to instal the upgrade I get an error saying "this program has performed an illegal operation". Can anyone give me an explanation for this & is there anything I can do to overcome it. Since I am a relative beginner I would appreciate all help.

Andy.

[Van Nugent]

Try to uninstall EZCD and reinstall it.

Info on uninstall/reinstall can be found here http://ask.roxio.com/cgi-bin/roxio_tic.cfg/php/enduser/std_adp.php?p_sid=tqh_qHdg&p_lva=&p_refno=010426-000000&p_created=988300049&p_sp=cF9ncmlkc29ydD0mcF 9yb3dfY250PTQ0JnBfc2VhcmNoX3RleHQ9dW5pbnN0YWxsJnBf c2VhcmNoX3R5cGU9MyZwX3Byb2RfbHZsMT03JnBfcHJvZF9sdm wyPX5hbnl_JnBfY2F0X2x2bDE9fmFueX4mcF9zb3J0X2J5PWRm bHQmcF9wYWdlPTE*&p_li= .

BTW, a list of CDRWs supported by EZCD can be found here http://www.roxio.com/en/jhtml/cdrdatabase/static/supportedrecorder3.html?_requestid=1490857 .

If your burner is not supported, try other burnware. Maybe Nero www.nero.com .

[andymor]

Van, thanks for your help but the problem persists after doing the above a few times. here is the error message & details which I get.


This program has performed an illegal operation and will be shut down.

ECDC_V5 caused an invalid page fault in
module ECDC_V5.1_PLT.EXE at 0167:0040cd0e.
Registers:
EAX=0066ef74 CS=0167 EIP=0040cd0e EFLGS=00010206
EBX=0041b3c4 SS=016f ESP=0066ee40 EBP=0066f4fc
ECX=0041b3c4 DS=016f ESI=00000000 FS=0ed7
EDX=002e6f4d ES=016f EDI=00000000 GS=0000
Bytes at CS:EIP:
8a 07 46 38 d0 74 15 84 c0 74 0b 8a 06 46 38 d0
Stack dump:
0041b07c 0041b3c4 00000004 004020f1 00000000 0041b3c4 0066ef74 0041f858 00000821 00000004 0041b07c 0066f4fc 00000000 81a8c050 81a8c00c dc3237e0

[Van Nugent]

What OS are you running?

Load Windows in safemode and run EasyCD to see if you can run it OK. You can't burn in safemode but if EZCD is OK, it will run. In this case, you are having conflicts with hardware drivers and the fault is not in EZCD itself.

BTW, try cleaning up your Windows temp folder and the browser's temp folder.